EQMS Issue Manager provides automation and collaboration that addresses business issues such as complaints, non-conformance, exceptions, deviations and loss-events.

EQMS Issue Manager provides real-time access to a comprehensive database of accurate and consistent data and manages investigations to conclusion

EQMS Issue Manager generates dashboards and reporting that identify trends and provide instantly available statistics that improve your decision making and support change initiatives.

EQMS Issue Manager eliminates systemic problems by empowering your entire organisation and providing visibility and transparency. It ensures that issues are addressed competently, within required timescales and are fully resolved through corrective action and remediation


  1. Issues are easily recorded – data capture is straightforward, consistent and accurate, supporting rapid review and action.
  2. Management information – issue status and tracking is visible right across the organisation. 
  3. Powerful workflow – ensure critical issues are dealt with in a closed-loop process that eliminates recurring problems
  4. Automate compliance – implement consistent processes with corrective action or remediation and prompts for evidence/information collection
  5. Business improvement – reduce the costs, delays and risk associated with tackling challenging business issues 
  6. Pro-active management – improve the trust and confidence of customers, staff and other stakeholders to maintain your reputation and deliver competitive advantage
Features & Benefits
Issue Record

EQMS simplifies and standardises the capture of Issue data, improving the consistency and accuracy of information, to improve response and support regulatory compliance.

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Issue Responsibility

EQMS identifies all the stakeholders involved in dealing with Issues and brings them all together in an integrated and transparent process that clarifies responsibility and reports performance.

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Resolution Workflow

EQMS workflows all responses and actions required to resolve issues and address the cause of accidents. It enforces the recording of necessary evidence for each type of Issue/accident and prompts mandatory reporting (RIDDOR etc)

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Integrated Compliance

EQMS drives compliance with local/regional/national standards and regulations 

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Dynamic Reporting and Metrics

EQMS provides a range of standard reports with selection criteria providing users with 1,000s of reporting options.  Dashboard views deliver real-time metrics that track performance against business targets and key performance indicators.

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Technical Flexibility

EQMS Issue Manager integrates seamlessly with all the other applications that comprise the EQMS GRC suite.  Deploy EQMS Issue Manager on premise or access your EQMS system via a fully-hosted Software as a Service (SaaS) option.  Access your system from your PC, laptop, tablet or phone.

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Identify, evaluate, investigate and mitigate issues
Mitigate risk and drive quality throughout your organisation with the EQMS Issue Tracker

Global Quality Survey
Some of our customers
University of Leeds
Financial Times
BAE Systems
Hybrid Air Vehicles
Thomas Miller
Aberdein Considine
Liverpool Direct
Lowri Beck
Monosol - Quality Context
What's the
next step?
Request your
Free Trial
Take an extend road test of EQMS with full support from the Qualsys Team
Request a
1-to-1 Demo
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Price Quotation
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Tel +44 114 282 3338
Fax +44 114 282 3150