ECMS for Outsource Service Providers follows a change request from start to finish, predetermining its route through the business - ensuring it goes to all the right departments and people, at the right time.
ECMS for Outsource Service Providers provides a series of online forms to track the course of a business enquiry from submission, through validation, solution design, pricing, internal approval, quotation, purchase order and acceptance, implementation, customer acceptance, billing approval to invoice.
The system can be tailored to meet your specific needs as well as different business and project types.
Revenues are assured, delayed or missed payments eliminated and P&L performance is optimised.
Clear oversight of pipeline work assists demand management.
Easily track customer account progress across multiple projects.
Faster, better quality response to enquiries, if enabled, direct access to ECMS facilitates better communication, provides real-time progress and builds the trusting and transparent relationship between Outsource Service Provider and customer.
Reduce billing errors and disputes.
ECMS is most powerful when it is able to deliver corporate wide analysis and reporting of business activity, in real time. ECMS becomes a single and instant source of truth for the organisation, removing the errors which result from the need for data to be collected from multiple sources, transferred into spreadsheets and manually analysed.