You will be allocated an Account Manager who will remain responsible for the business relationship throughout its life.
This starts during the sales process and continues throughout the lifetime of the relationship providing complete continuity.
“EQMS is an extremely powerful and versatile tool for quality management. The software is backed by an excellent support team who are keen to assist users and to further develop the EQMS system and maximise its potential."
Alan Smith, Quality Manager, Northern Genetics Service
Qualsys Support Team will provide customer support to you by telephone, online web-conference and by site visits.
Support is usually provided during UK office hours but is provided on a 24/7 basis for a number of clients. In addition, Qualsys Ltd has a range of international partnerships to provide support and training.
A typical support and maintenance service will comprise the following components:
We are able to provide a comprehensive Service Level Agreement that details timescales for acknowledgement and error resolution.
If required, we will be pleased to tailor a Support and Maintenance package to address your specific needs (e.g. 365/24/7, extended helpdesk, etc).