Qualsys has provided solutions for some of the World’s leading Outsource Service Providers including Sodexo (Case Study), BT (Case Study), Xchanging and Lowri-Beck.
We are members of the National Outsourcing Association (NOA) and have many years expertise in applying Quality Management and Governance, Risk and Compliance (GRC) principles to business processes to support the full range of Outsource Services:
Business Process Outsourcing (BPO),
Information Technology Outsourcing (ITO),
Financial Administration Outsourcing (FAO),
Human Resources Outsourcing (HRO),
Recruitment Process Outsourcing (RPO),
Employee Benefits Outsourcing,
Talent Management and
Training & Development
ECMS for Change Request Management
& EQMS for GRC/Quality Management
Qualsys provides two solutions to maximise the efficiency of the Outsource Service Provider. EQMS and ECMS applications deliver immediate benefits:
Enterprise Quality Management Solution (EQMS)
EQMS is an integrated GRC solution that relieves the unrelenting burden of regulation for Outsource Service Providers and their customers.
Consisting of inter-operable modules for
EQMS consolidates the Governance, Risk and Compliance (GRC) initiatives across your customer operations with a single solution.
Enterprise Change Management Solution (ECMS)
ECMS for Outsource Service Providers follows a change request from start to finish, predetermining its route through the business - ensuring it goes to all the right departments and people, at the right time. ECMS manages requests for non-standard products or services and is a great way to leverage additional revenue.
Create efficient Change Request (CR) processes
Streamlining compliant processes,
Adapt and respond to your customers’ changing needs
Communicate effectively to anticipate future needs
Maximise your earnings capability
Minimise the risk of revenue leakage
Key Issues for Outsourcing - Compliance & Innovation
Outsourcing continues to expand globally, fuelled by governments seeking to make big cuts in public spending (the value of UK government contracts handed to the private sector has doubled in the last four years to over £20bn).
Business has long recognised the expertise of the outsourced service provider as a compelling route to driving efficiencies and improving the bottom-line. The global Business Process Outsourcing (BPO) market is now worth an estimated $60 trillion.
Compliance & Process Control
Irrespective of the scope of the service delivery, the customer organisation expects the outsource service to be entirely compliant across all applicable standards and regulations mandated by their industry and local authorities.
EQMS and ECMS simplify and embed compliant processes into the day-to-day operations of the Outsource Service Provider to satisfy regulatory bodies, assure revenue generation and avoid penalties for non-compliance.
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Faced with challenging year-on-year cost saving targets, the Outsource Service Provider must innovate to deliver the services demanded by the customer and stand a chance of making an acceptable financial return.
Regulatory and standards compliance invariably present a barrier to innovation.
The scale and scope of compliance is wide-ranging and significant particularly where the customer organisations operate in multiple vertical sectors and across a range of jurisdictions. Mandatory documentation, records and processes need to be established and shared with the customer to maintain compliance.
EQMS and ECMS provide the Outsource Service Provider with a standardised approach to compliance for all their customers, catering for both local business needs and a myriad of regulatory demands across a multitude of vertical business sectors.
EQMS is available in a multi-system architecture that allows the Outsource Service Provider to apply best practice and common processes across multiple customers whilst keeping each customer’s data and content entirely discrete and perfectly secure.
Reporting capability allows the Outsource Service Provider to report for each individual customer and to benchmark performance across all customers.
Qualsys Service Provision
Qualsys has designed, planned and built solutions for some of the World’s leading Outsource Service Providers including Sodexo, BT, Xchanging and Lowri-Beck.
Best Practice Consulting & Expertise
Extend the Outsource Service Provider’s capability to satisfy rigorous regulatory demands by embedding compliant processes.
Adapt and respond to their customers’ changing needs and communicate effectively to ensure future needs are anticipated.
Maximise your earnings capability and minimise the risk of revenue leakage.
Robert Oakley, Commercial Director
Contact the Qualsys Team to discuss your requirements, arrange to speak with our existing customers and/or arrange a demonstration.
We are a high touch support organisation and always happy to help.